Privacy, terms and complaints.

Data controller. Grupo Anditech S.A.C. (Peru), [Colombia company name] and [Ecuador company name], with registered addresses at [address · Lima], [address · Bogotá] and [address · Quito], are responsible for processing personal data collected through this website.

Data we collect. Contact and identification details you provide in forms (name, company, position, email, phone, country), browsing data (technical and analytics cookies), and information you provide when requesting a quote, demo or technical service.

Purposes. To handle your information, quotation and service requests; manage commercial and contractual relationships; send communications about equipment, consumables, training and events when you have authorized them; and comply with legal obligations.

Legal basis and retention. Your consent, the performance of a contract or legitimate interest in the commercial relationship. We retain data for the duration of the relationship and the applicable legal periods in each country: Law No. 29733 (Peru), Law 1581 of 2012 (Colombia) and LOPDP (Ecuador).

Processors and transfers. We share data with Heidelberger Druckmaschinen AG and its subsidiaries for equipment registration, warranties and technical support, and with service providers (hosting, CRM, messaging) under confidentiality agreements. [Specify international transfers and their safeguards, if any.]

Your rights. You may exercise your rights of access, rectification, erasure, objection and portability by writing to [privacidad@anditech.com.pe] or visiting any of our offices. If you believe we have not addressed your request, you may contact the National Authority for Personal Data Protection (Peru), the SIC (Colombia) or the Superintendency of Data Protection (Ecuador).

Cookies. We use necessary technical cookies and, with your consent, analytics cookies to measure site usage. You can configure them through the cookie notice or your browser. [Link to cookie settings.]

Purpose. These terms govern access to and use of the Grupo Anditech website, the official HEIDELBERG distributor in Peru, Colombia and Ecuador. By browsing the site, you accept these terms.

Product information. Published data sheets, figures and configurations are indicative and may vary depending on the equipment's final configuration and destination country. No information on the site constitutes a binding offer; commercial terms are set out in the relevant quotation and contract.

Intellectual property. The HEIDELBERG, Speedmaster, Prinect, Saphira, Gallus, POLAR, Stahlfolder, MK Masterwork and Agfa trademarks belong to their respective owners. Product images and videos are used with the manufacturer's authorization and may not be reproduced without permission. All other content belongs to Grupo Anditech.

Liability. We make reasonable efforts to keep the site available and up to date, but do not guarantee it will be free of errors or interruptions. We are not responsible for the content of linked third-party websites.

Applicable law. These terms are governed by the laws of the Republic of Peru for the website and, for each commercial transaction, by the laws of the country where the contract is concluded. [Specify jurisdiction for each country.]

Under the Consumer Protection and Defense Code (Law No. 29571) and Supreme Decree 011-2011-PCM, Grupo Anditech S.A.C. makes this online Complaints Book available to customers in Peru. For Colombia and Ecuador, the same form is directed to the customer service department in each country. You may also submit a complaint at any of our offices.

After submitting the form, you will receive a copy by email with the registration code. We will respond within a maximum of 15 business days, extendable for an equal period as provided by the regulations.