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HEIDELBERG service technician arriving at the plant
Technical service · Service hotline

Your stopped machine
is our priority.

HEIDELBERG-certified engineers, genuine spare parts in stock and remote support for Speedmaster, Gallus, POLAR, Stahlfolder, MK Masterwork and Suprasetter.

Report a breakdownView services
  1. 01HEIDELBERG-certified

    Continuous factory training for every generation of equipment.

  2. 02Genuine spare parts in stock

    Critical parts in stock and direct access to HEIDELBERG's global logistics.

  3. 03Warranty on every repair

    Documented work with a technical report and written warranty.

  4. 04Remote support

    Remote diagnostics with Remote Service before dispatching a technician.

Services

Everything a plant needs after purchasing.

01Repairs and maintenance

Scheduled preventive maintenance and emergency corrective repairs. Inspection, calibration, replacement of wear parts and tuning with a technical report.

02Instruction and training

Courses in operation, first-level maintenance, Prinect and color control.

03Reconditioning

Reconditioning of used equipment: complete inspection, replacement of critical components and warranty.

04Maintenance contracts

Annual plans based on production hours, with scheduled visits and wear parts included.

05Machinery relocation

Dismantling, packing, transport, assembly and leveling by certified staff.

06Valuations

Technical valuation of installed equipment for sale, insurance or financing.

07Genuine spare parts
How we handle a breakdown

Four steps, one accountable partner.

  1. 01
    Report

    Via the form, service hotline or QR code on the machine. We record the model, serial number and symptoms.

  2. 02
    Remote diagnostics

    An engineer reviews alarms and parameters remotely. Many faults are resolved during this call.

  3. 03
    A visit with the part in hand

    The technician brings the likely replacement part from the nearest warehouse to resolve the problem in one visit.

  4. 04
    Report and warranty

    You receive the technical report, replaced parts and the warranty for the work.

Service engineers inspecting a Speedmaster
Report a breakdownWe will call you in minutes.
Maintenance contractsA plan tailored to your machine fleet.
  • Scheduled preventive visits based on production hours
  • Wear parts and maintenance consumables included
  • Priority service and preferential corrective repair rates
  • Quarterly report on each machine's condition
Request a contract quote
Instruction and training

Operators who get more from every machine.

Courses at your plant or in the showroom: operation, first-level maintenance, Prinect and color control.

View course schedule →